Delivery Policy

SHIPPING & DELIVERY

Newstart Health Supplies offers free express shipping for most products. For orders that don’t qualify for free shipping out flat rate shipping charge is $10.00.

How long will it take for my order to arrive?

  • Our shipping service with Australia Post E-Parcel usually takes between 3-10 business days to most areas. This is a ‘no signature required service’ (unless otherwise requested by the customer) which means that the courier will generally leave your order at the front door or letterbox.
  • Once the parcel has been delivered to your shipping address, Newstart Health Supplies takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend you choose to have the carrier leave a card in your mailbox by stating this in the comments field at checkout.

How do I know my order is shipped?

  • Once your order is confirmed by email it is processed by our warehouse and despatch department. The items are personally enclosed safely in a satchel/box.
  • Your address is displayed onto the packaging and collected from us personally by the carriers. We will email you a confirmation containing what you ordered and that your order has been received, completed and to be dispatched. All orders are usually shipped out within 24 hours of your order being placed, outside weekends and public holidays. A tracking number will be provided for orders made via our website. We do use several different courier companies as well as Australia Post. If you require your order to be sent with a specific carrier, please request this in the comments field.

How will my order be shipped?

  • We understand the need to get your order to you as quickly and safely as possible. With our network of couriers and postal services, we can offer the best option for you dependant on size, weight and speed of delivery.

What happens if my items get lost in the mail?

  • The first thing to do is contact Newstart Health Supplies and either we or you will contact the carrier depending on the location, your order and situation.

What happens if an item is missing from my order?

  • Sometimes, orders can be sent in multiple satchels/boxes as they may have not fit in just one. Please contact our Customer Service Department to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
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